在4月8日，美国当地时间，星巴克咖啡公司董事长兼首席执行官凯文·约翰逊和首席财务官帕特·格里斯默發布了一封致股東的公開信。由於早前疫情的影響導致表現停滯，中國市場對星巴克的每股收益產生了15至18美分的負面影響，加上美國市場的影響，星巴克撤回了原來的2020年表現預期。
Starbucks withdraws its 2020 financial forecast, and more than 95% of stores in China open Picture source Website screenshot According to an open letter, in the first quarter, China was Starbucks ’most influential market, with same-store sales falling by about 50%. In February, Starbucks China's same-store sales fell 78%. Since then, it has gradually recovered. In the last week of March, same-store sales fell only 42%, while same-store sales fell 90% year-on-year when February sales were lowest. Throughout March, Starbucks' same-store sales in China fell 64% year-on-year. Under the influence of the new coronary pneumonia epidemic, Starbucks delayed its store opening plan in China. In late March, Starbucks opened two new stores, including the Shenzhen Starbucks Coffee Express ™ concept store. At present, Starbucks' business in China is gradually recovering, and more than 95% of its stores have resumed business. With the gradual recovery of the Chinese market, the proportion of shop orders compared to mobile phone orders is increasing. Starbucks expects that business will be fully restored in the next two quarters. Earlier, Starbucks expects revenue to grow 6% to 8% in fiscal 2020, and global same-store sales are expected to grow 3% to 4%. After withdrawing the disclosure of financial expectations, Starbucks shares fell 2%. As of now, Starbucks shares have fallen 15.58% this year. In the US market, the new crown epidemic occurred in March from attention to outbreak time. As of March 11, Starbucks' same-store sales in the United States showed an increase in the first quarter. Same store sales increased by 8% year-on-year, and same-store transaction volume increased by 4% year-on-year, the best results in the same period in four years. But from March 12, Starbucks America's performance began to be affected by the epidemic, and by the last week of March, Starbucks America's same-store sales fell more than 60%. Starbucks said in an open letter, "We are fully financially capable of meeting current challenges. We still believe that these special circumstances are temporary, and we expect Starbucks to emerge from this global crisis and be stronger than before."
