Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ is flexible and depends on the product type. Generally, we accept small orders starting from 10 pieces for most furniture items. For custom designs, the MOQ may vary. Contact us for specific product requirements.

Question 2

Do you offer customization services?

Accepted Answer

Yes! We offer 100% free customization including size, color, material, and logo placement. Our design team can help create furniture that matches your brand identity and space requirements perfectly.

Question 3

What is your lead time for production and delivery?

Accepted Answer

Production time is typically 7-30 days depending on order size and customization requirements. Shipping time varies by destination: 5-15 days to Asia, 7-20 days to Europe, and 10-25 days to North America. We provide door-to-door delivery service.

Question 4

What warranty do you offer?

Accepted Answer

We provide 3-8 years commercial warranty on all our furniture products, depending on the material and product type. The warranty covers manufacturing defects and material issues under normal commercial use conditions.

Question 5

What materials do you use?

Accepted Answer

We use premium commercial-grade materials including solid wood, HPL compact laminate, sintered stone, marble, stainless steel, aluminum alloy, cast aluminum, genuine leather, commercial fabric, real rattan, PE rattan, plastic wood (WPC), and bamboo-look aluminum. All materials are selected for durability and commercial use.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship to 80+ countries worldwide including USA, Canada, UK, Europe, Australia, Middle East, and Asia. We provide door-to-door delivery with full tracking and insurance. Our shipping partners include major international freight forwarders.

Question 7

Can I get samples before placing a bulk order?

Accepted Answer

Yes, we offer sample services. Samples can be provided for quality evaluation before bulk orders. Sample fees may apply but can be deducted from your bulk order. Contact our sales team for sample pricing and availability.

Question 8

What payment methods do you accept?

Accepted Answer

We accept various payment methods including T/T (wire transfer), PayPal, Western Union, and LC (Letter of Credit) for large orders. A 30% deposit is typically required, with the balance due before shipping. Flexible payment terms are available for established customers.

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